Residents

Resident Resources

Looking for the perfect place to call home? You’re in the right spot. As a prospective resident, we’ll guide you every step of the way—from finding the right home to completing the application process. Once you move in, our suite of resident tools ensures your rental experience is seamless and enjoyable.

Resident Portal

The Online Portal is an easy, fast, and secure way to pay charges online, view payment history, and submit maintenance requests.

Resident Benefits Package


We want our residents to thrive with us, not just stay with us. That's why all our residents get a benefits package to save you money and make handling your responsibilities easier.

Filter Delivery Service

Changing filters, a known tenant responsibility, is now as easy as opening the front door. For our properties with HVAC, we’ve made every effort to ensure your obligation to change the filter(s) is as easy as possible by having them delivered to your door approximately every 90 days, or as required by the property’s HVAC system. This helps you save up to 15% on monthly heating & cooling bills, improves indoor air quality, and reduces the hassles and liability of repairs.

Renters Insurance Program

If applicable, you’ll benefit by being added to our master insurance policy and all of your lease insurance requirements shall be met. We’ve secured an industry-leading value policy from an A-rated carrier. In lieu of being added to our master insurance policy, you also have the option to provide your own proof of insurance provided by your insurance provider of choice, subject to the terms of the lease.

Resident Rewards Program

We celebrate every chance we get! Now, you’ll be rewarded for paying your rent on-time and earn rewards for gift cards, along with substantial savings when shopping in the Piñata online marketplace. In the days ahead, you will receive a welcome email from Piñata. Simply download the app to your smart device or visit their website using the link included in the email and earn points just for signing up!

Credit Building

Now you can build your credit by paying your rent on-time too! Boost your credit score each time you pay rent on-time.

Move-In Utility Concierge

If you’re interested in changing your internet or cable providers, but don’t want to make time for the dreaded hold times to discuss your options with variable companies, our Utility Concierge Service will turn this hassle into a simple 10 to 15-minute conversation.

Online Portal

Pay your rent online, access documents and submit those maintenance requests any time, 24/7. We know life is busy, we provide this tenant portal to help make these tasks easy to accomplish!

24/7 Maintenance Coordination

Maintenance submitted though the Online Portal will be taken care of at the earliest availability and we have an emergency phone number for after hours calls. Just call 251-272-1406 and leave a message detailing the emergency maintenance issue and your home address for assistance.

Vetted Vendor Network

We find the technicians, and you can feel comfortable knowing they are reputable, licensed, and insured.

Home Buying Assistance

When you are ready to buy your “forever” home, we want to help! Let us know and we can connect you with a licensed realtor and mortgage lender to get the process started.

Residents Benefits Package

We want our residents to thrive with us, not just stay with us. That's why all our residents get a benefits package to save you money and make handling your responsibilities easier. 


See available properties

Resident FAQs

  • Screening criteria

    There is a mandatory Credit and Background check for every application received by Revitalize Realty. 


    All adult residents (18+) must be on the lease and are required to submit an application. 


    Qualifications for approval:

    • Credit Score: 620+
    • Gross Monthly Income: At least 3 times the Monthly Rent Amount (Verifiable income ONLY.)
    • Criminal Conviction Criteria: No Felonies
    • No Rent or Landlord related discrepancies on credit report

    *NO EXCEPTIONS*

    **Approval is at the discretion of the Landlord.**


    Occupancy Policy: 

    Occupancy is based on 2 person maximum per bedroom. A bedroom is defined as a room used for sleeping with a legal egress window and a closet. Exceptions are made for children under age two. Children under two are allowed as a third occupant when the child resides with the parent or other adult(s) maintaining legal custody.

  • How to complete an application

    To complete an application: 

    1. Navigate to the property you would like to rent. 
    2. Click on the blue "Apply Now" button.
    3. You will be redirected to the application. Complete the application with accurate, verifiable information. If the application is not complete and accurate, your application will not be processed; Application Fees ($60.00) are non-refundable.

    HCV participants must have voucher ready to submit a copy. Rent amount on voucher MUST euqual the rent amount on property.


    Deposits are to be paid within 72 hours of approval. 


    Applications may take up to 10 business days to process. 

  • How to view a home

    To schedule a showing: 

    1. Go to our Showings page and navigate to the property you would like to view. (You can find the property from Map view or List view.)
    2. Click on the blue "Schedule Viewing" button. 
    3. Complete the form to schedule a viewing. You must provide your full name, email address, phone number, photo ID and other details. 
    4. Once your information is verified, you will be sent instructions on how to view the home at your scheduled time. 

    Alternatively, you may call 251-283-5638 to start the scheduling process on your phone.


    Unassited showings are available from 7:00 AM to 7:00 PM, 7 Days a Week. 

  • Do you accept Housing Choice Vouchers (HCV)?

    Yes, many of the properties we manage welcome Housing Choice Vouchers (HCV). 


    Please read each property listing description for specifications regarding whether a property will accept vouchers. 

  • What is a Resident Benefits Package (RBP)?

    All Revitalize Realty residents are enrolled in the Resident Benefits Package (RBP) for $35/month which includes liability insurance, credit building to help boost the resident’s credit score with timely rent payments, HVAC air filter delivery (for applicable properties), move-in concierge service making utility connection and home service setup a breeze during your move-in, our best-in-class resident rewards program, and much more! More details upon application.

  • How to submit a Maintenance Request

    Residents have the ability to submit an online maintenance request through their Resident Portal, along with photos of the issue. 

    1. Navigate to the Maintenance tab, and select Request Maintenance.
    2. Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), decide whether or not to give the property manager permission to enter with their key, then click Submit Request.
    3. On the next screen, select when a maintenance tech can address your maintenance issue. If you choose to provide preferred times, select 3 or more time slots, then click Submit.

    Residents will have historical access to past work orders within their portal and have the work order number available for reference.


    You can view the high-level status of your maintenance request on the Maintenance tab. The status will range from received, to technician contacted, to technician scheduled, to completed. Select Check Status for a detailed view of all communication sent to you and a status timeline of your request.

  • Learn more about using the online Resident Portal

    The Online Portal is an easy, fast, and secure way to pay charges online, view payment history, and submit maintenance requests.


    You can access your Online Portal from any mobile device by downloading the mobile app. 

    Resident Portal Overview
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